Privacy policy

Your privacy is essential to how we work. This page details our data handling and your rights.

Introduction and principles

Most people expect security to be invisible. Our experience says transparency matters more. We created this privacy policy to show exactly how we handle your data, what happens behind the scenes, and how your rights are protected every step of the way.

In the world of digital identity, every process is shaped by evolving risks and new regulations. Our commitment is to clarity—explaining in plain language how your information is used and what choices you have as our client or user.

What data we collect

We collect only the data necessary for identity verification, compliance, and customer support. This includes information provided by you, data generated through usage, and records created during verification.

Information you provide directly

  • Details entered in forms or during registration.
  • Documents uploaded for identity checks.
  • Photographs or biometric data, if required for verification.
  • Contact information such as email or phone.
  • Feedback or responses submitted through the platform.

Information collected automatically

  • Device and browser details collected for security.
  • IP address and approximate location for fraud prevention.
  • Usage patterns such as session length and page interactions.
  • Error reports and technical logs for troubleshooting.
  • Referrer and navigation path for analytics.

How we use your data

We use your data to deliver secure identity verification, support account management, ensure compliance with laws, and continuously improve our services. Data may also be used for security monitoring and fraud detection.

  • Identity verification and authentication.
  • Customer support and resolving issues.
  • Meeting legal and regulatory requirements.
  • Service improvement based on anonymized analytics.
  • Technical support and troubleshooting.
  • Monitoring for fraud and misuse.
  • Security audits and compliance reporting.

Our commitment: We believe trust is built on clear, transparent data practices. Our privacy policy is regularly updated to reflect evolving regulations and to provide you with confidence in our handling of your information.

Data sharing and partners

Personal data is only shared with trusted partners and service providers required to deliver verification services. We ensure all partners follow strict data security and confidentiality standards.

Service providers

Our service providers are carefully vetted for data protection and privacy compliance. They may process data only under our instructions and are subject to confidentiality agreements.

Legal obligations

We comply with all relevant Indian data protection laws and industry standards when handling your data.

Anonymous statistics

We create anonymous statistics from usage data to improve our services and monitor trends. No personally identifiable information is included in these statistics.

Your rights

You have rights over your personal data, including access, correction, deletion, objection, and portability. We explain these rights here and help you exercise them easily.

  • You may request access to your personal data we hold at any time.
  • You can request correction of your personal data if it is inaccurate or incomplete.
  • You have the right to request deletion of your personal data, subject to certain exceptions.
  • You may request a copy of your data in a portable format.
  • You may object to certain uses of your personal data, such as for analytics or communications.
  • You may request limits on how your data is processed in certain situations.

To exercise your rights or ask about your personal data, please contact our support team using the information provided. We respond to all requests in accordance with Indian law.

How we protect your data

We implement technical and organizational measures to keep your data safe, including encryption, access controls, and regular security reviews. Only authorized personnel can access your information.

Technical safeguards

  • Encryption of data in transit and at rest.
  • Multi-factor authentication for account access.
  • Regular vulnerability assessments and updates.
  • Continuous monitoring for suspicious activity.

Organizational safeguards

  • Employee access controls and regular training.
  • Clear internal procedures for handling data securely.
  • Regular audits of privacy and security processes.
  • Incident response plans for data breaches.

Data retention

We retain personal data for as long as required to fulfill verification, meet regulatory obligations, and resolve any disputes. Retention periods are regularly reviewed and updated.

  • We collect information linked to your account such as name, email, and verification history.
  • We record anonymized usage patterns to improve our platform’s effectiveness.
  • Records of communications with support or verification teams.
  • We may collect payment or transaction information for billing or compliance.
  • We do not sell your information or use it for unsolicited marketing.

Data is deleted securely once retention periods end, unless longer storage is required by law.

International data transfers

If personal data is transferred outside India, we ensure equivalent safeguards are in place to protect your information. Such transfers comply with applicable Indian laws and international standards.

  • Personal data may be transferred to trusted partners for verification processing.
  • Any transfer outside India follows legal requirements and privacy standards.
  • Transfers are logged and regularly reviewed for compliance.
  • User consent is obtained where required for international transfers.

Cookies and similar technologies

Our website uses cookies to remember preferences, keep sessions secure, and analyze site usage. Cookies help personalize your experience and support necessary business functions.

Types of cookies

  • Cookies essential for security, authentication, and basic site functionality.
  • Cookies that measure site performance and help us understand how visitors use our platform.
  • Cookies that customize your experience based on your preferences.
  • Cookies that store preferences and enhance functionality.

You can manage or disable cookies in your browser settings, but this may affect site functionality.

Policy changes and notifications

We update this privacy policy as laws, technology, or business needs evolve. Significant changes will be communicated to users directly or via our website.

  • We will notify you if there are material changes to our privacy practices.
  • Updates are communicated on our website and, when appropriate, by email.
  • Your continued use of our service after changes means you accept the updated policy.
  • You may review current policy details at any time on our site.

We encourage you to review this policy periodically for the latest information.

Contact information

Contact us if you have questions about our privacy practices or want to exercise your data rights.

Steitraentor

Guindy Industrial Estate India

Phone: +91 763 967 5735

Email: content@steitraentor.pro